Terms & Conditions

Please read about the Royalty Bathrooms terms & conditions here. Should you have any question in regards to our terms & conditions, please contact us at info@royaltybathrooms.co.uk where we can help you.

PAYMENTS

Delivery balance required on the day before delivery if made by online transfer or card, if made on delivery a building society cheque or cash is required.

SUPPLY ONLY

Restocking charges will vary depending on supplier, this can range from 25% to 50%.

Damages to be reported within 3 days.

It is your responsibility to ensure the delivery address is ready and able to accept the delivery of your products, your products will be delivered to you as soon as they come into stock and they will need to be stored by you in a safe and dry environment.

It is your responsibility to ensure that there is space for any delivery vehicle to make the delivery.

All deliveries to your home must be signed for and in the event that any product is missing from a delivery it MUST be reported to us within 24 hours for us to resolve the matter with the manufacturer and arrange a replacement.
Any deliveries will be arranged for an a.m. or p.m. slot.
Deliveries are free of charge.

DESIGN

All Computer Aided Design (CAD) images you have been supplied with are only a visual representation of your bathroom and its products. They are not intended to be, nor are they, an exact likeness.

INSTALLATION

Start and completion dates are given in good faith and are based on the assumption that the renovation being carried out before yours will be completed on time. However there are occasions when this is impossible due to circumstances beyond our control and in which case you will be contacted beforehand if a date cannot be adhered to. You can not cancel your order if we do not start on shown date.

Customers postponing start dates due to any personal reasons must give us 3 weeks notice prior to the start of installation. Payment for goods must still be made as dated on this agreement.

Please note it is the customers responsibility to ensure that the cold water mains supply to the house can be isolated as any extra work involved in replacing an internal stop tap would be a chargeable item as would the waiting time if the external stop tap needed replacing and it has been known the for water board to take a number of days to respond to an external problem

Measurements are taken from your original space and we cannot be liable for any changes in size caused by the removal or extensions which cause additional space. Should additional work be required due to these changes an amendment to the original quote will be required. You are required to inform us of these changes at least 7 days before install commences.

Whilst every effort is made to ensure that existing materials being retained on site are looked after and not damaged or marked in anyway, we accept no liability or responsibility for damaged items. An example of this would be a customer retaining their existing flooring, in the event of any damage or marking we will not be held liable or responsible to replace or refund.

When installing a shower booster pump, pump manufacturers require a minimum of 50 gallons stored water to prevent the pump running dry. In the event you have insufficient capacity in your water tanks to support the use of your required pump we will quote to provide this additional capacity, if required, during installation. In the event you do not wish to have this work carried out, we will be unable to install the shower booster pump.

Any items not listed on the quote or invoice are chargeable, please read through the invoice and quote carefully and check with your designer to make sure you are in agreement.

Any additional labour required is chargeable, please read through your quote and invoice carefully and check with your designer to make sure you are in agreement.

Occasionally we come across additional works that were impossible to detect on survey, this work would have not been included in the price agreed and so is chargeable. We all know no one likes extras but unfortunately we cannot account for every conceivable application in the event that extra work and costs are requested by the installers on site. Examples of this can include fuse board and electrical upgrades to comply with regulations, hidden pipework under baths, when removing tiles off the plaster board, the plaster board may also come off and this will mean the room will need to be re-boarded, this is a chargeable extra as it will be classed as necessary work.

Please make sure all wallpaper and carpets are removed, otherwise this will be a chargeable extra unless otherwise stated.

We have to over order tile meterage by 20% due to cuts and breakages for which you have not been charged for, in the event of excess tiles left over we cannot issue a refund on the extra ordered.

Shades of tiles may differ between those on display in the showroom compared your order as the batches will be different.

Should you wish to speak to us in regards to anything in our terms & conditions, please email us at – info@royaltybathrooms.co.uk or call us on: 01926 919968